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Provider Relations

MCBDD’s Provider Relations Department is committed to assisting agency and independent providers with becoming certified, recertified, and training for their direct support professionals (DSPs).

Watch a great video about the role of a Direct Support Professional (DSP) as explained by our SSA staff who had a great opportunity to shadow DSP staff as part of their training and orientation.

SSA & DSP:  Walking in Each Others Shoes.

Contact us with any questions or concerns

Tony Rinaldi, Director of Provider Relations/Quality Assurance

Phone: 330-799-9034
Cell: 330-718-3716
Fax: 330-797-3053
Email: arinaldi@​